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Customer Success Associate

  • Chicago, IL
  • Full time
  • Operations

What is PrintWithMe?

PrintWithMe is the first network of wireless printer kiosks in the United States, with printers in convenient locations like apartment buildings, coffee shops, co-working spaces and more. Operating in 47 states, PrintWithMe makes it simple for anyone to print securely and reliably from any digital device, in just a few clicks. Predictive analytics also makes the printer amenity simple for businesses, as all paper and toner management is automated.

PrintWithMe is a fast-growing team of industry experts, innovators and creators passionate about making printing convenient for everyone.

What will you do at PrintWithMe?

PrintWithMe is seeking a full-time Customer Success Associate to join its Operations department. In this role, you will be responsible for the very important work of onboarding new clients . The ideal candidate has prior experience in a client-facing role, with responsibility for scheduling, client training, and problem solving.

This role reports to the Director of Operations and is based in our Chicago headquarters.

Responsibilities

  • Lead the effort to on-board brand new partner locations with the PrintWithMe service.
  • Creatively find solutions for one-off issues that arise from our partners and clients.
  • Manage our relationships with existing locations and drive mutual success.
  • Work closely with our operations and sales teams to share knowledge on specific accounts and strategize on tough problems.
  • Design and implement staged roll-outs for larger enterprise partners.

Who Are You?

Our ideal Customer Success Associate is an organizer and an executor who is passionate about getting things done on time and with a high degree of excellence, and as such, qualified candidates will possess:

  • Bachelor’s (BA/BS) Degree in a relevant field.
  • Minimum of 3+ years of client-facing experience, in account management, or another related field.
  • Strong written and verbal communication skills.
  • A deeply ingrained sense of timeliness and urgency to resolve problems.
  • High standards for excellence as well as strict adherence to policies, procedures, and schedules.
  • Excellent organization skills and has the ability to work independently and multi-task with minimal supervision, while effectively identifying, organizing and prioritizing multiple projects for themselves and others.

Benefits + Perks

By working at PrintWithMe, you’ll have a front row seat at an early stage small business that is driving innovation in the printing industry and a chance to make a deep impact on PrintWithMe’s business.

Plus, PrintWithMe offers a fast-paced, supportive and diverse culture.

Benefits include comprehensive health, dental and vision plans, regular team outings, and a whole lot more.

Exciting challenges lie ahead. Join us. Let’s get to work!