All FAQs

Create an account

1. You can create an account by visiting or by entering your email address on the printer screen.

2. A registration email will be sent to you to finish creating your account.

3. Follow the registration link in the email.

4. Create a 4-digit passcode and enter payment information.

5. Enter the 4-digit passcode on the printer screen to continue scanning, faxing, and copying.

Support information


Support hours

5:00 a.m. - 1:00 a.m. CST

7:00 a.m. - 1:00 a.m. CST

Have more questions?

Visit the help center to find answers to more of our most frequently asked questions or to get in touch with our support team.
Help centerHelp center