All FAQs

My documents aren't printing

1. Make sure the printer is plugged in properly and is turned on.

2. Try restarting the printer and wait a few seconds after turning it back on. Your printer should begin printing as soon as the printer is connected to the Wi-Fi again.

3. If you still have problem getting the printer to print, contact our support team at 773.797.2118.

Support information


Support hours

5:00 a.m. - 1:00 a.m. CST

7:00 a.m. - 1:00 a.m. CST

Have more questions?

Visit the help center to find answers to more of our most frequently asked questions or to get in touch with our support team.
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